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If you need help or would like to contact us you can call the Customer Service Center at 210-5555823 or fill out the contact form below.

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Privacy and Protection of personal data

The use of our web pages and the services provided to the visitor on the site GloChem requires your agreement with the Privacy Policy of this site. Therefore, the visitor must carefully read the contents of this page before using the services of our website. If he does not agree, he must leave this website and NEVER make use any of its services or content. This privacy policy may change from time to time according the relevant legislation. We will not explicitly notify our customers or our site’s users about these changes. Instead, we recommend you to occasionally visit this page for any changes to this privacy policy. The continued use of the https://www.glochem.gr website even after any changes to the Privacy Policy implies the unconditional acceptance of these terms by you. Privacy and Protection of personal data We collect and process your personal data only when it is absolutely necessary. We will never sell, rent, distribute, or publicize in any way your personal data. If you are under 16, you MUST have your parents’ consent before using the services of this site. Relevant legislation Along with our company’s internal IT systems, this site is designed to comply with the following laws/regulations regarding the protection of user’s personal data: EU Data Protection Directive (DPD of year 1995) Regulation on general EU data protection (GDPR of year 2018) Personal information collected by this site and why we collect it This site collects and uses personal information for the following reasons: Website traffic monitoring Like most sites, this site uses Google Analytics (GA) to track user activity. We use this data to determine the number of our site visitors to better understand how they find and use our web pages. Although GA records data such as your geographic location, your device, your web browser, and your operating system, none of this information identify you to us. GA also records your computer’s IP address, which could be used to identify you, but Google does not provide access to it. We believe that Google is a third data processor that is compliant with the requirements of European legislation. Contact forms and e-mail links If you choose to contact us using a contact form or an email link, none of the data you provide will be stored to our site or transferred or processed by any third party data processor as defined below in the section «Our third-party data processors». Instead, these data will be sent to us via an SMTP protocol (Simple Mail Transfer Protocol). Our SMTP servers are protected by a TLS security protocol (also known as SSL), meaning that email content is encrypted before being sent over the Internet. The content of the email is decrypted by our local computers and devices. Newsletters If you choose to subscribe in our newsletter, the email address you submit will be forwarded to MailChimp which manages our e-mail marketing services. MailChimp is a third-party data processor (see «Our third-party data processors» below). Your e-mail address will not be stored in any of our databases. Your e-mail address will remain in the MailChimp database for as long as we continue to use our e-mail marketing services or until you explicitly request to be removed from the mailing list. You can do, using the delete link contained in all the email newsletters we send you. As long as your e-mail address remains in the MailChimp database, you will receive periodic (approximately once a month) e-mail newsletters from us. About Cookies What is a cookie? The term «cookie» refers to a small data file consisting solely of a set of text information that the site transmits to the web browser on your computer’s hard disk, either temporarily throughout your visit , or sometimes for longer periods, depending on the type of cookie. Cookies perform different operations (for example, you are distinguished from other site’s visitors or remember certain info for you like your preferences) and are used by most websites to improve your user experience. Each cookie is unique to your browser and contains some anonymous information. A cookie typically contains the name of the cookie field, the cookie’s lifetime, and a value (usually in the form of a randomly generated unique number). Types of cookies The basic types of cookies are described below SESSION COOKIES These are temporary cookies that remain in the cookie file of your device’s browser only during your visit and are deleted when you close the browser. PERSISTENT COOKIES These remain in the cookie file of your device’s browser even after the browser closes, sometimes for one year or more (the exact length of stay depends on the lifetime of each cookie). Permanent cookies are used when the site administrator may need to know who you are for more than one visit (e.g., to remember your username or your site configuration preferences). FIRST-PARTY COOKIES These are cookies installed on your browser and/or hard drive of your device from the site you are visiting. This includes assigning a unique ID to you, in order to monitor your site navigation. Site creators often use first-party cookies to handle visits and for identification purposes. THIRD-PARTY COOKIES These are cookies used by third parties, such as social networks to track your visits to the various sites they advertise. The site administrator has no control over these third-party cookies. Cookies on this site and how to manage them On this site, we use cookies to improve your user experience. Site functionality will be significantly affected if you disable or disagree with the use of cookies. See the following information about the third-party cookies we use on this site, including how to disable them and the effect of disabling on the site’s functionality. If you need any help on how to manage certain types of cookies, including how to check or delete them, please visit www.aboutcookies.org. Google Analytics cookies Google Analytics cookies are performance analytics/logging cookies that allow us to collect anonymous information about how visitors use our site. These cookies can inform us on how many visitors use the site, the visit’s time and duration, and also provide information on how visitors navigate across the site. This information helps us improve the way our site works. They are anonymous information and do not contain personal information. The information collected by the Google Analytics cookies about our site is transferred and stored on Google’s servers in accordance with Google’s privacy policy. For more information on Google Analytics, please visit https://support.google.com/analytics/answer/6004245 You can disable Google Analytics tracking by visting https://tools.go ogle.com/dlpa ge/gaoptout?hl =en=GB If you disable these cookies, your activity will not be counted or used in the statistics we collect to improve the services we provide through this site. Website functionality will not be affected. Video providers cookies Video providers can place cookies on your device if you watch their video on our site. If you disable these cookies you may not be able to see the embedded videos on our site. Social Networks cookies Third-party social networks can place cookies on your device if you choose to share a web page of our site with another third-party Social Network site, by clicking on one of the «share» buttons. If you disable these cookies, you will not be able to share any of our content with third-party social networks About this site’s web server All web traffic (file transfer) between this site and your browser is encrypted and transferred via the HTTPS protocol using Secure Sockets Layer (SSL). Third-party personal data processors We use a number of third parties to process personal data for us. These Third-party personal data processors have been carefully selected to comply with the legislation mentioned in this document. Data breaches For any of your personal information stored in our database, all necessary action will be taken to be secure as possible. We will report any unlawful violation of our database or any third party data processing database to all relevant stakeholders as well as authorities within 72 hours of the violation, if it is obvious that the personal data stored in recognizable form, have been stolen. Data Protection Officer The data protection officer (DPO) of this site is: «info@glochem.gr»